According to the Law of Ukraine "On Consumer Protection", Article №9, the Buyer has the right to refuse the goods or exchange it before delivery by courier, and after delivery within 14 days, provided full preservation of the product, all labels and documents, confirming the fact of purchase.
During this period, the Buyer is obliged to notify the store manager of his wish in writing to email@example.com
The value of the goods must be returned to the Buyer within 14 days of receipt of the goods by the online store when paying in cash and (specified) days when paying by card and a written request from the Buyer (set out in a free form by e-mail) to return the goods and money.
When returning the goods, the online store reimburses only the cost of the goods, and the cost of delivery of the goods is not refundable. When returning the goods, its delivery to the online store is paid by the Buyer.
Not refundable (Government Decree № 172 of 19 March 1994):
Hosiery and knitted lingerie
Personal hygiene items (hairpins and other similar articles)
Also, goods of Ukrainian brands ordered for tailoring are not subject to return.